SE Solutions (which is changing its name to Steampunk) is a prime, small business contractor for the Department of Homeland Security (DHS) Enterprise Acquisition Gateway for Leading Edge Solutions II (EAGLE II), which provides DHS Components a contract vehicle to access information technology (IT) support services.
Our team supports each of the services offered under Functional Category 2: Information Technology Program Support Services.
These services encompass all areas of IT policy and planning including, but not limited to: capital planning, strategic planning, workforce planning, budget execution, performance management, enterprise architecture, data management, information sharing, information security, training, enterprise resource management, business process re-engineering, IT transformation and strategy, organizational change management, and program management office support.
Program Manager, Customer Satisfaction, and IDIQ Contracts
K2 Share LLC
MANAGEMENT AND QUALITY ASSURANCE PROGRAM
The cornerstone of SE Solutions’ EAGLE II Quality Assurance Program is the Quality Assurance Program followed by DHS.
At the direction of our EAGLE II Program Manager, Ben Lienard, our project teams remain familiar with current DHS policy, governance, and oversight activities that are designed to implement business strategies, effective resource management, and strategic and tactical alignment of DHS-wide and Component initiatives.
We designed our EAGLE II Quality Assurance Program Framework with an understanding of the interrelationships and dependencies between current DHS systems engineering and acquisition governance activities, as well as industry best quality assurance practices. Guided by DHS Directive 102-01, Rev 002 and in alignment with the DHS initiatives designed to emphasize critical thinking and accountability for results, our International Organization for Standardization (ISO) 9001:2008 based EAGLE II Quality Assurance Program integrates highly tailored best practices from the Project Management Body of Knowledge (PMBOK) and the Information Technology Infrastructure Library (ITIL) that allows us to build in quality from the start for everything we deliver.
Each of our parts of our QA program are based on the phases of PMBOK and align with the various phases and stage gates of the DHS ALF, SELC, and ITIL.
Part 1: The PMBOK Initiate Phase we follow aligns with the DHS ALF Mission Needs Phase, ending a decision gate ADE-1. It also aligns with the SELC Stage A: Solution Engineering, which includes two stage gates: SPR mid-way through the phase, and SER at the end.
Part 2: The PMBOK Plan Phase we follow next aligns with the DHS ALF Acquisition Governance Phase, which includes stage gate ADE-1 at the beginning and decision gate ADE-2A at the end. This aligns with two stages from the SELC—Stage 1: Planning, and Stage 2: Requirements Definition. Between these two stages is the PPR stage gate.
Part 3: The First two-thirds of the PMBOK Execute Phase aligns with the DHS ALF Obtain Phase, which includes two decisions gates: ADE-2A at the beginning, and ADE 2B/2C/3 at the end. The DHS SELC Obtain Phase aligns with three stages of the SELC. Stage 3: Design includes 3 stage gates: CDR, PDR, and SDR. Stage 4: Development includes stage gate TRR at the end. Stage 5: Integration and Test begins with stage gate TRR and ends with stage gate PRR. The last third of the PMBOK Execute Phase aligns with the ITIL Service Management Phase and part of the ITIL Service Support Phase. It also aligns with the DHS ALF Produce, Deploy, Support Phase and the SELC Stage 5: Implementation, which begins with stage gate PRR and ends with stage gate ORR.
Part 4: The PMBOK Monitor and Control Phase aligns with part of the ITIL Service Support Phase and all of the ITIL Service Delivery Phase. It also aligns with the DHS ALF Produce, Deploy, Support Phase. Finally, it aligns with SELC Stage 7: Operations and Maintenance, with stage gate ORR occurring at the beginning and stage gate PIR occurring mid-way through the Stage.
Part 5: The PMBOK Close Phase aligns with the ITIL Infrastructure Lifecycle Management Phase, as well as the DHS ALF Produce, Deploy Support Phase. It includes the SELC Stage 8: Disposition.
QUALITY ASSURANCE PROCESSES AND PRACTICES FROM TASK ORDER THROUGH DELIVERY
Our Integrated Quality Approach incorporates our Quality Planning, Assurance, and Control process areas with our core management processes to maintain quality throughout the task order life cycle, as follows:
Step 1: Task Order Received. Core Management Processes include Scope, Time, Cost, Risk, Issue, Integration. There is a bi-directional flow between the Management Processes and Integrated Quality Process.
Step 2: Task Planning. Our Core Management Process includes Integrated Project Plan Execution. A two-way flow exists between the Management Processes and Integrated Quality Process. Quality Planning leads the direction for our Quality Assurance processes that we execute during project execution.
Step 3: Task Execution. Core Management Processes include Communications and Performance Reporting. Near the end of this step and going into the last step is our Integrated Quality Process for Quality Control. A two-way flow exists between the Management Processes and Quality Control and our Quality Assurance process directs the specific tools and techniques we use for Quality Control.
Step 4: Task Management. Core Management Processes include Integration and Integrated Change Management. At the beginning of this step, and coming from the previous step, is our Integrated Quality Control. There is a two-way flow between the Management Processes and Quality Control techniques. For each process area, we follow a series of Lifecycle Quality Assurance Practices (as required) to define outcomes, create performance metrics, and establish monitoring and oversight functions. Our EAGLE II PM implements a standard Quality Control Plan (QCP) and ensures that these quality control practices are performed as part of each Task Order (TO). The PM holds monthly quality reviews with our Task Order PM (TOPM) and our corporate Quality Officer to ensure compliance with our QCP.