We designed our EAGLE II Quality Assurance Program Framework with an understanding of the interrelationships and dependencies between current DHS systems engineering and acquisition governance activities, as well as industry best quality assurance practices. Guided by DHS Directive 102-01, Rev 002 and in alignment with the DHS initiatives designed to emphasize critical thinking and accountability for results, our International Organization for Standardization (ISO) 9001:2008 based EAGLE II Quality Assurance Program integrates highly tailored best practices from the Project Management Body of Knowledge (PMBOK) and the Information Technology Infrastructure Library (ITIL) that allows us to build in quality from the start for everything we deliver.
Each of our parts of our QA program are based on the phases of PMBOK and align with the various phases and stage gates of the DHS ALF, SELC, and ITIL.
Part 1: The PMBOK Initiate Phase we follow aligns with the DHS ALF Mission Needs Phase, ending a decision gate ADE-1. It also aligns with the SELC Stage A: Solution Engineering, which includes two stage gates: SPR mid-way through the phase, and SER at the end.
Part 2: The PMBOK Plan Phase we follow next aligns with the DHS ALF Acquisition Governance Phase, which includes stage gate ADE-1 at the beginning and decision gate ADE-2A at the end. This aligns with two stages from the SELC—Stage 1: Planning, and Stage 2: Requirements Definition. Between these two stages is the PPR stage gate.
Part 3: The First two-thirds of the PMBOK Execute Phase aligns with the DHS ALF Obtain Phase, which includes two decisions gates: ADE-2A at the beginning, and ADE 2B/2C/3 at the end. The DHS SELC Obtain Phase aligns with three stages of the SELC. Stage 3: Design includes 3 stage gates: CDR, PDR, and SDR. Stage 4: Development includes stage gate TRR at the end. Stage 5: Integration and Test begins with stage gate TRR and ends with stage gate PRR. The last third of the PMBOK Execute Phase aligns with the ITIL Service Management Phase and part of the ITIL Service Support Phase. It also aligns with the DHS ALF Produce, Deploy, Support Phase and the SELC Stage 5: Implementation, which begins with stage gate PRR and ends with stage gate ORR.
Part 4: The PMBOK Monitor and Control Phase aligns with part of the ITIL Service Support Phase and all of the ITIL Service Delivery Phase. It also aligns with the DHS ALF Produce, Deploy, Support Phase. Finally, it aligns with SELC Stage 7: Operations and Maintenance, with stage gate ORR occurring at the beginning and stage gate PIR occurring mid-way through the Stage.
Part 5: The PMBOK Close Phase aligns with the ITIL Infrastructure Lifecycle Management Phase, as well as the DHS ALF Produce, Deploy Support Phase. It includes the SELC Stage 8: Disposition.